At shazé, we strive to provide a world-class and luxurious buying experience to our dis-cerning clientele. However, if for some unforeseen reason you are not completely satisfied with your purchase, we offer a ‘no questions asked’ return policy:
If in any case you are unsatisfied with our products and wish to exchange them, we request you to kindly read the terms below before proceeding.
All shazé products come with a warranty under which any repairs required due to defects will be replaced within the warranty period stated in our policy. This period ensures that you are entirely satisfied with your post-purchase experience. Any replacement/refund will be initiated if a quality check conducted by our experts confirms the defect. The refund against the value of the said item shall be credited in shazénium points only.
All shazé products are warranted against defects in materials and workmanship for a period of ONE YEAR from the date of original purchase. If any defect arises during the Warranty Period, shazé, will
a) exchange the Product with an equivalent new product or
b) refund the original purchase price in shazénium points
This warranty excludes normal wear tear of a product, abuse, accident, modifications, un-authorised repairs or other causes that are not defects in materials and workmanship. Please handle your shazé purchase with care. Avoid contact with perfume, chemicals, moisture and excessive temperature changes. Resin and other material may get damaged or stones may get dislodged if force is applied or the piece falls on a hard surface. Returns will be not be accepted if any of the aforementioned occurs. shazé does not undertake any repairs and reserves the right to decline to do so. The management holds the right to change the above-mentioned terms & conditions at any time without prior notice.